WORDSPEND SUPPORT

How can we help?

Find answers for reports, Apple Ads connections, Daily Briefs, subscriptions, and your WordSpend account.

Email supportwordspend@bestvaluellc.com
01

Import an Apple Ads CSV

Choose Import Apple Ads CSV from WordSpend, select the report exported from Apple Ads, and review the generated campaign overview. CSV analysis is available without connecting an Apple Ads account.

02

Connect Apple Ads

Sign in to WordSpend, open Settings, and choose Connect Apple Ads. On Apple’s authorization page, use an Apple Account that has access to the Apple Ads account you want to analyze. This may differ from the Apple Account used on your device.

03

Set up Daily Briefs

In Settings, choose a delivery time and enable the apps you want included. WordSpend selects active campaigns and active ad groups by default. Apps scheduled together arrive in one combined email.

04

Restore WordSpend Pro

Open the WordSpend upgrade screen and choose Restore Purchases. Use the same Apple Account that originally purchased the subscription. Restoring does not create a new charge.

05

Understand recommendations

WordSpend evaluates verified report metrics against your target CPA. A recommendation is decision support—not an automatic campaign change. When activity is limited, WordSpend may recommend collecting more data.

06

Delete your account

Open WordSpend Settings and choose the account deletion option. If Apple requires a recent sign-in, sign out, sign in again, and retry. You can also email support from the address associated with your account for help with a deletion request.

STILL NEED HELP?

Send us the details.

Include your WordSpend version, device type, and a description of what happened. Please do not send Apple Account passwords, authentication codes, or private keys.

Contact WordSpend Support